Yes, it is. Maybe even more so, as a Salto Neo cylinder cannot be worked open, as a normal lock cylinder can be.
We have Salto electronic locks in all of our properties. The Salto locking system provides you, as a resident, with a secure electronic lock that can be opened using a key fob. You can find common questions and answers regarding the system below:
Yes, it is. Maybe even more so, as a Salto Neo cylinder cannot be worked open, as a normal lock cylinder can be.
Just as with a physical key, the person who finds your key fob would have to know where it belongs, in order to use it for anything. No information about your address is written on the key fob, nor in the chip inside of it.
If you discover that you lost a key fob, you can get it deactivated immediately by contacting Balder’s customer service at kundeservice@balder.dk or by telephone at 55 55 07 07. This would not be an option with a physical key.
A lost key fob also means you wouldn’t need a complicated and expensive change of your lock system. You can just order a new key fob for DKK 150.
Only trusted employees from Balder can code new key fobs for your apartment. The work will be carried out in accordance with an internal procedure that ensures that no abuse can occur.
It is not possible for Balder to access your apartment with a key fob outside of our internal procedure. The procedure requires i.a. a written power of attorney from you.
Only in particularly serious cases, such as if a water pipe has burst in your apartment and there is a danger to others or the property, can the procedure be overruled. This is not different from today, where in such cases, we are allowed to open doors through a locksmith or simply in extreme cases of emergency force the door open.
We are aware of some stories that have been in the media about security flaws in electronic locks. We can assure you that the stories have dealt with a specific security flaw for a different locking system. The Salto Neo system does not give the possibility for that defect.
The Salto batteries have power for more than 100,000 openings, which corresponds to approximately 70 openings/closings every day for 4 years. At Balder, we change the batteries every 3 years just to be safe.
The Salto Neo lock will make a yellow light if the battery reaches a capacity under 30 %.
According to the Danish rent act, the maintenance of locks and keys is the tenant’s responsibility, but as part of our service, Balder has chosen to undertake both the cost and the work of changing the batteries in the Salto Neo lock on your door.
We only need access to your apartment on the day, we install the Salto Neo lock on your door. After that, you will not need to be at home when we change the battery in your Salto Neo lock. The battery can be changed without unlocking the door.
If the Salto Neo lock unexpectedly should break, you must contact Balder’s Customer Service at kundeservice@balder.dk or by telephone at 55 55 07 07, just as you would do if a physical key broke in the lock. Balder's security locksmith will be called to drill the lock if necessary and we will put a new Salto Neo cylinder on your door.